Critical Document Services is committed to managing and protecting the
accuracy, security and confidentiality of our client's and their customers'
personal information. Our adopted Privacy Code promotes responsible and
transparent practices relative to the management and safe-handling of
personal information held in our care. Our commitment is guided by Canada's
Personal Information Protection and Electronic Documents Act, defined
as follows:
1. Accountability
CDS is responsible for managing and protecting the personal information
held within its control. We have appointed an individual to be responsible
for our organization's compliance and have incorporated a copy of our
Privacy Code into our employee handbooks.
2. Identifying Purposes
Reasons for collecting personal information will be identified before
and at the time of collection.
3. Consent
Individuals consent will be obtained before or at the time of collection,
except where the Act provides an exemption.
4. Limiting collection
Personal information will be collected discriminately, without deception
and without misleading individuals.
5. Limiting use, disclosure, and retention
Personal information will only be used or disclosed for the purpose for
which it was collected. Personal information will be retained only as
long as necessary to satisfy the purposes. Personal information that is
no longer required for an identified purpose or a legal requirement will
be destroyed, erased or removed from archives.
6. Accuracy
CDS must minimize the possibility of using incorrect information, therefore
we shall not change the accuracy of the personal data supplied to us.
7. Safeguards
CDS shall protect personal information against loss or theft. We shall
also safeguard the information from unauthorized access, disclosure, copying
use or modification.
8. Openness
We shall inform our customers and our employees the policies and practices
which we have in effect for the management of personal information.
9. Individual access
When our Privacy Officer receives a written request, an individual will
be informed of any personal information we have about them, if the information
has been used and a list of the organizations to which the information
may have been disclosed. Data is forwarded to us from our customers for
the purpose of providing business and direct marketing communications
on their behalf. If an individual requests access to their personal information,
that request will be forwarded to the customer that provided the specific
data to CDS.
10. Challenging compliance
All questions or enquiries regarding compliance with our privacy policies
should be addressed to our Privacy Officer.
OUR EMPLOYEE'S RESPONSIBILITIES
Each employee is responsible for managing the confidentiality of any personal information to which they have access. All employees are required to sign a confidentiality agreement as a condition of their employment.
Our internal procedures and our customized Client' systems
are employed to protect personal information from error, loss, theft and
unauthorized access. We retain our client's information for only a minimum
amount of time and subsequently dispose of the data as directed by the
governing service level agreement for that client. CDS has implemented
a number of policies to ensure personal information protection compliance
and the monitoring thereof. These policies include, but are not limited
the following:
==> A confidentiality agreement is signed by all employees as a condition
of employment;
==> A operating code of conduct has been documented for information
handling, archiving and appropriate use practices;
==> Access to information is monitored to ensure security and confidentiality;
==> Service Level Agreements are implemented to confirm mutual obligations
relative to business processes and the use of the information provided.
CONTACT INFORMATION
Critical Document Services Inc. manages and protects the confidentiality
of our clients and their customer's personal information in a manner that
is both serious and responsible.
For more information about our commitment to privacy, please contact our privacy officer at the following address:
Ed Gades
President
312 Meridian Road NE
Calgary, Alberta T2A 2N6
Telephone 403-262-2035
Facsimile 403-248-2557
Upon completion of a review with CDS, you are still not satisfied, you may contact the Privacy Commissioner of Canada by writing to:
The Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario K1A 0H2
Telephone, toll free at 1-800-282-1376
Facsimile at 1-613-947-6850